I paid for a room that I never stepped foot in. I work closely with COVID-19 vaccines knowledge and important cleaning is during this epidemic. The lobby was filthy and the hotel clerk( who refused to come from the back of the lobby after offering me a full refund) At this point I just want my money back. I never entered the room due to not the filth and not feeling safe. The hotel clerk told me the cleaning crew hadnt been there for 3 days prior to my booking and the officer that came on site told me that he had complaints from others and that I had to come back in 3 to 4 days for my refund