18 May, 2012 → by ClaimboUser446269
Sold me a used car lemon and won’t make it right
Don't ever buy a used car from Desert Sun Motors in Alamogordo!!! Three months ago I purchased a used car that turned out to be a real lemon: one headlight was out, the heater and air conditioner don't work, I rolled down a back window to get some air in the car and now the back window won't go back up, and now there is a ticking noise under the hood. I've made several attempts to get these items repaired and all I get is promises and/or excuses but no repairs. So I spoke directly with Desert Sun's owner, Bobby Martinez, and asked him to just take the car back and give me back my money - I've lost all confidence in the reliability of this and in their ability to keep their word and their ability to fix the car. Mr. Martinez told me he can't take the car back and refund my money because if he did, he'd have to take a loss. He would get the car back in the same condition it ws in when they sold it to me, and they could turn around and sell it again. And if he did take a loss, he could claim it as a business loss and write it off. I, on the other hand, am stuck with a broken piece of *** car that I can't even drive out ot town and no money to buy another car. I couldn't even sell this car to recoup my money. Talk about taking a loss . . . Apparently Desert Sun Motors only cares about making money and not about customer service or customer satisfation. I don't know about you all, but I work way too hard for my money to spend it at a company that has no regard what-so-ever for their customers!!