6 Apr, 2015 → by ClaimboUser301494
Damaged Bunk Bed at the time of Delivery
1
Beware: Avoid buying There prices are low compare to Ashley and fall in that trap. They sell damaged furniture. Which Ashley don't accept to sale in their store. We have ordered the bunk bed for my daughter from Katy Red Tag Furniture location. I paid the agreed money including the assembly charges. 2 guys came to deliver and assemble the bed. While assembling i found out one side of bed panel cracked and while assembling they damage the other part of the bed (Drilled at the edge). When i mentioned it they said they will come and replace it. All this damages were present at the time of delivery. I have also mentioned these damages on the delivery receipt. After a week when i called them. They said they don't have pictures. So i sent them pictures. Now they said they will order the parts. it has been a months they are still saying the same thing or connecting phone from one person to another. My daughter still don't use new bunk bed, We are scared it might fall apart.