They are NOT customer friendly when it comes to correcting mistakes! They were supposed to come out to reinstall a badly cut piece of flooring and make a new threshold and I have called them at least 5 times and the sales person at the Campbell CA location, Kris, keeps telling me she will call "them" but I never heard back from anyone there except for one time when they gave me 12 hours notice when they'd be able to come out and I could not be here at that time which apparently was at their convenience. That was 3 weeks ago. Kris is a nice person, BUT she's more afraid of losing her job than helping a repeat customer! I was shocked to hear her say this! I will never, ever use Carpeteria again.