When I opened the package I saw that one of the products was badly damaged, although the box itself looked fine. I was disappointed, but the support manager promised to send me a new piece as soon as possible. They really did it, but it took them more than 3 days to arrange everything. And then I had to wait for 5 more days to receive a new package. They also added a small gift. That was cute. But I still needed that product much earlier.