I sent a bra back for a refund. I received the bra back in a few weeks with no note inside. When I did an online chat, turns out they are refusing to refund my money. They claimed the bra did not pass their 'blacklight' test. I am stuck with this bra that does not fit. I tried it on after a shower, and immediately took it off and packaged it for return. I am positive that it is not soiled from my brief wearing. I have looked it over again and again and can find no signs of wear. It is pristine, and the tag is still attached with the tags and the herroom ribbon and grommet. If I were trying to return this to a store, there is no way that the clerk could refuse to take it back. But since it was returned through the mail, I have no recourse to get my money back. I would advise anyone considering ordering from here to think again, and use a physical store with face-to-face sales and returns.