1 star for Dr. M only! it was time to put my 15 yr dog down, compassionate he was and I drove her to the vet after hours and he sedated her, euthanasia and I asked for I individual cremation. Per agreement w him considering the emotional state I was in about my long time best friend being put down... and the cost I would have to make payments. He agreed with any amount down (I put down $50, last of my money) in order for them to send her out asap for cremation and I could pick her up when she was ready and make payments within the next allowed time per my unemployment and an agreement with them. The next day, the office staff called and had the nerve to argue with me that they needed FULL payment in order to even send her out. No record of my cash down payment and then just argued until they decided to agree with me.About 1 Week later, my dogs ashes and paw print arrived (I told them I had a go fund me page for her to help raise the balance) and they said I can come and pick her up after I told them I was coming with $200 more (total of $250 cash of the $?total bill) Once I got there, they began to explain to me that FULL payment was needed in order to pick her ashes up AFTER they presented her ashes to me (which was emotional and then an awful let down when they wouldn't give them to me as agreed) The office staff was so unorganized and rude and the woman in charge wasn't they're and then they disregarded the fact that I was told with half $ down at this point I can have the ashes, the recinded that and said that it was "against their policy" Crying and upset that they out me through a phone call the morning after I put her down.1 week later with ashes and paw print right in front of me, took them away but took my $ ! Disgusting, as if that wasn't all bad enough the experience got worse when they didnt have my paperwork and $50-cash receipt for the night I put her down.+ Combined my account and my father's account& just because same address, they combined accounts. my bill additional $170, "finance payment of $250 cash" + $300 bal ($50 pymnt dads acct)no record of my$ And made the balance $300 I Never signed a finance sheet No still reciept and payment history is wrong stressful and with them being so argumentative and un-compassionate to me and misinforming me multiple times. *To this day I have received 2 phone calls and 2 "finance charge" bills with (finance late balance of 30 days 2 past due fees of now $20)..which is wrong considering I was not 30 days late and made $300 (more than 60% of the balance within 1.5 weeks) now past due (again never signed a finance agreement) And to have to tell and argue my story to them BOTH phone calls and Multiple WRONG bills... They still don't get my total services and balance due straight from the start on Oct 30 2017 to today! was just verbally told it was $550 (with no breakdown of servies & charges)After all this,tomorrow I will be paying the alleged $320 cash payment balance on my beloved Dog that I had put down on oct 30th 2017 cremated individually and a paw print about a week later and had *again 60% of her balance paid within 1 week, after haggled and misinformed,emotionally damaged by their rude staff and billing mix ups and supposed policy they can't break even though it was confirmed to me per Dr. M THAT filling out the paperwork and putting that $50 down that night we euthanized her, I wouldn't have to deal with any issues let alone this nightmare I have been through with them for over 2 months now. As of 1/12/18 this vet will have $50,$250 & finally $320 cash payments and in order to pick up my dogs ashes.$620 ($70 over original verbal *not written reciept breakdown yet $50 hidden fee on top of these crazy 2 $9 finance late charges)I will make sure I leave there with her ashes even if I have to pay $70 extra to have A reciept, all charges & billing. will never go there again! My dad had NONE of these issues, and cremated his dog-Paid** he also didn't get ANY receipts/bills! NO compassion, mis-informed, Additional charges, No list bill of accurate fees ever, Un-compassionate rude staff BAD overall experience- when this should have been a easy and heartful for me & my dead dog :-(