I received a new credit card last month. I called in to activate it. Mr Subro stated hat i have a fraud alert on my card which i did place on it. I was told that i have to pass a security test to activate my card, after the test he said i failed it and would have fax in my drivers license..social security card and two utility bills. Which i faxed in the same day 9/6/20011. A follow up phone call to Miss Runa of the fraud dept 9/23/2011. I was told no documentation was not in their system.This is the very reason i have a fraud alert on my name security number. To prevent mistakes like the fraud dept is making by losing my identity documents. And to make matter worst both reps have asked if i would like to make a payment. I would like to know how could they accept payments from me if they have a question about my identity and won't turn on my credit card? I am in good standing never late with payments..I need help with this matter. Can i fax over the identity documents they ask for and BBB send them to HSBC? Please let me know.