These guys promised me that they could help set up my website for around £1000 which I duly agreed to. However their developers had absolutely no picture or idea about what i needed doing and as we got into the more technical aspects of the project the weaknesses in their customer interface began to become clear, particularly with reference to communication about specific issues. They did a spectacularly poor job of making clear exactly what they required from me and what they could deliver in return. For this interaction to have ever stood a chance of succeeding I would have needed a much fuller explanation of their needs in the development process. This was not done and thus the discourse between myself and those responsible for development broke down irretrievably. The job they needed to do in communicating with the client is a difficult one but it is a fundamental part of dealing with a customer who, they have to assume has no technical knowledge, and is hiring them for their superior technical ability and understanding. In the end after several weeks of being harassed to go live with a site that was nowhere near finished, I decided to pull the plug. The managing director then agreed to refund me £200 as they had already done work but after numerous attempts the refund never materialised. A terrible company who I would not recommend to anyone who wanted a decent job done on their website.