I have been with Nelnet for 6 years, and have had significant and regular problems with their website. I receive emails stating that I have messages, which I have to log in to get -- their website is ad-based now, and locks me out almost every time attempt login. When I call, there is no path to a human being, nor way to unlock my account, but I can pay an extra $6 to process an electronic check. This company has really become a pain to work with, a huge contrast to how they treated me when I consolidated my loans. Smells like greed, they appear to make it hard for me to meet my loan comittment, and have become increasingly unresponsive. I have come to pity the people that I encounter at Nelnet -- the management has clearly become borderline insane. They are not the company I signed up with 6 years ago, please find a more responsive lender.