I became victim like so many people due to underestimation of government regarding passport applications. They new what is going to happened ones when they decide to ask for passport for travel to Canada or Mexico via airplane which they dropped last week due to mess they created. Now here I am with bunch of American Citizens with loss of about $2000.00 due to cancellation and trip I made to Passport Agency in Los Angeles with no help at all. My story is alike many others: calling passport agency every day for about month and after waiting for long, long time to talk to live person I got costumer representative that gives me no information’s at all. That is very sad that they hired people with no knowledge of their job descriptions. Since I did not know what to do I asked them for advice. Every one of them gave me different one so I figure very quickly that there are no rules, they don't know either. Their web site is a joke I followed every single step from that web site and still no passport. Just bunch of lies. I hope someone can help us to get our money and emotional loss back, or at least stop this mess so no more people get trough this.