To The Management; Dear Sir/Madam, I Mrs. Monaliza V. Cusile an OFW here in Singapore. Last Sept.01,2020 I sent a money to my family via Moneygram with the amount of P66,014.90. On Sept.03,2020 my mother went to MhLuillier in Paniqui,Tarlac to collect the money at around 9-11am. First, when my mother went inside the shop and my father wanted to go inside to accompany her as my mom have dizzy spells at times, The security guard stopped him and asked him to wait outside and so he did. After the transaction, my mother came out and together with my father they went to the other bank which is just 100m away to pay for my mortgage loan.When my mother opens her bag to take the money, the money was not with her or inside the bag.Then She starts to get panic and almost rush to the hospital as she cannot breath.Somebody assisted her to take her medication and tried to compose herself. After a while,my parents rushed back to MLhuillier to inform them that the teller didnt passed her the money.And they insisted that they gave her as she signed. When the night came, my mom coulndt sleep and she cannot totally remember that the teller indeed passed her a notes of P66,000 and all that she can remember was the 14pesos and 90cents and her ID that was being given to her by the teller. My mother argued that in the beginning of the transaction, the teller did asked her to signed the acknowledgement but the money was not giver to her yet until she turns away and left the shop after she took her ID and the coins. She also doesnt have a copy of the receipt and my mother said, the teller didnt give her. We have already log in a police report for investigation and they have asked for a cctv review ASAP as it is the only way to justify and rest this case for both parties. Unfortunately and with great disppointments, your store mngr in charge said that it takes 3-4 wks to open the cctv as they need to ask an approval from your head office. Sir/Maam, we are begging you to please make an immediate action of this case and review your CCTV if there is an inside job and failure of honesty on the part of your employees.I believed that as you also want to protect both your employees and your customers who have entrusted their hard earned money for their families in Phils. My mother is a 66y/o with hypertension and going in and out of the hospital and that sometimes have some dizziness episodes and forgetful. And I myself is working here in Singapore to support them and my two kids.That Php66,000 i sent is to pay for our debts and their tuition fees andallowance. As your loyal customer who continually entrust our money from overseas sending to our loved ones.Pls guve us justice. If we found out that the teller indeed gave the money, then we will consider other scenario.But for the meantime, we would like you to check,review the cctv and give a disciplinary action if there are wrongdoings inside your shop. But my mother was strongly convinced as she coundt totally remember that there was a bundle of 66,000 notes being passed to her by the teller. We thank you so much Sir/Maam.I believed that you will not tolerate a dishonest employees and you are committed to protect your customers as you do business.Thabk you for taking time for this matter and I appreciate for your reply. For any updates and queries, Pls contact my father Mr. Alejandro Villanueva/Mrs.Marilyn R. Villanueva at 0918520**** residing at Brgy.Rang-Ayan Paniqui Tarlac or email me at mnlz_vllnv@***.com Respectfully yours, Monaliza V.Cusile