I'd like to complain how jerk is the business owner of this Company under the name of CHRIS VON LOO. AT first, he was very persuasive coming back to our house even at night time just to catch my husband and have him sign in the contract. So when this JERK finally got the sales from us, that was the last time he showed up to our house. Of course, this is a more than 4, 000 sales. So the problem started during our 2nd month, the water started leaking under the sink. We thought we had a problem with plumbing or something so we called a plumber and asked to check what's going on with our sink. The plumber found out that the hose from this jerk's system wasn't installed properly. They failed to put in a clamp on the tubing so it won't move out from the fitting. So we tried to call this Chris. At first, he couldn't recall us anymore.. imagine, in less than 6 months you're totally forgotten?? so anyways, we asked him to come and check the problem coz the water is flooding my kitchen already.. He refused to come without us paying him the so called " TRIP CHARGE" in the amount of $67.00. His office is 12-15 miles away from home for him to charge us this amount. So i sent him messages asking why he would charge that much where in he is accountable to resolve the issue. SO instead of him apologizing to us for the damage it cause us, he replied to my text message with all capital letters, "STOP". How rude right?if he's indeed very concerned with his customers, he could've stopped by to check and see the problem?? I never thought there is a business owner who is very rude and very obnoxious. i hope KARMA knocks your business' door!! Please Stay Away from this guy.. i got some neighbors who have issues with this jerk too. This guy is very profit oriented and wouldn't care for customers after sales!!