Submitted on 7/23/2021 Resubmitted 8/18/2021 - no response to initial request 1. Backyard middle sprinkler is on Renee's property next door 2. Wood floors outside hall bathroom raised and puffed from pre-purchased flood - other areas wood is separating 3. MBR window seal and hole in sill frame 4. Level air conditioner will rattle and shake as it is not level - also now is sinking in the flooded area and is becoming more unlevel 5. Also, the air conditioner unit platform is under water during rainstorms 6. Drywall is still needed where brick wall was replaced to complete wall 7. Shower door ledge was glued-it has fallen off 8. Flood waters in back yard-ditch BUT side yard flooded and water up to foundation - see videos NOTES BELOW Water/Flooding issues Friday July 23, 2021 2:30p Meeting with Nik to go over flooding issues Arrived at 4:10 pm Looked at side yard flooding. Asked regarding Month 4 warranty - stated to "add everything to online portal. No one is coming at 4 months to check- it is all handled via portal." Stated would be back on Monday July 26 with Juan at 12:30 to excavate, add sand, stones, and drainage. Monday July 26, 2021 12:30 -appointment (no show) 12:42 Text reminder sent to Nik regarding appointment at 12:30 - Nik responded @ 1:08 on his way to home. Arrived @ 1:30 - Juan busy, no work today. Nik took pictures, would show them to Juan. Stated they are going to 'experiment' with water drainage. I informed Nik - no experimentation - we need it fixed as water was up to side of house master bedroom. Mentioned portal entries for warrant -he stated he did not get the portal entries, but would look later. I specifically mentioned hole in window frame. Stated he would get back with dates and times, but did not schedule anything. There was no mention of our sprinkler on neighbors property next door to be moved to our property. July 30 7:16am Text to Nik to request date/time for flooding repair - no response August 5, 2021 11:45 am Text to Nik to request date and time for flood repair and to update on increasing yard muckiness August 6 10:05 Nik response - Out sick all week August 10 8:24am text to Nik for any updates on when flooding repairs will begin- no response. @9:32am Called DR Horton main warranty phone [protected] stated contact another person who is working remote. @9:33am Called DR Horton warranty contact left VM [protected] August 10 @ 10:56am Nik returned call stated will be at our home next Tuesday 8/17/2021 with Juan to fix flooding. Will trench and lay stone. Juan has new sod to lay as well. August 17 @ 9am - no show no call @ 9:45am texted Nik to see if Juan was coming to fix flooding area - no response. @ 12:06 contacted DR Horton Warranty center. Explained that we had an appointment today at 9am for flood trenching and have not received any correspondence from Nik. Requested updates. D.R. Horton contact person indicated she would contact warranty tech to come out to our home. @ 14:30 Nik called on different phone number. Stated his work phone was broken. Stated he arrived at our property and got out to walk the area. I -owner was in my home office watching and Nik did not walk property as it started to rain - then pour. Also - Nik's assertation that he walked the property was false as his activity of NOT walking the property was captured on our outdoor security camera with him standing by Juan's truck talking. During call Nik stated he would get with Juan for Friday to fix yard. Then next he stated he would have to call Juan to see if he was in town. (Juan was to be at our home to fix the flooding on 8/17/2021) Then Nik stated there is no sod, later changing to Juan needs to order sod for which several days ago Nik stated Juan had new sod. Email to D.R. Horton online and resubmission to Warranty portal 8/18/2021 @7:33am Dear D.R. Horton - We have encountered one mistruth after another with missed appointments, no call/no shows when we have an appointment for the past 4 weeks . Each time we have been taking time off work to be available for the warranty person. As we have completed the warranty issues on line and have contacted Nik, the builder, and D.R. Horton warranty line without any of our warranty issues being addressed, please advise on the next course of action to have this issues resolved. Please note, I am not talking about a nail pop - this is actual water flooding in the yard and water coming up to the foundation when it rains. The D.R. Horton motto is "When you purchase your home from America's Builder, you get more than just a house, you get D.R. Horton's commitment for years to come." Where is the commitment? Thank you, Michele