The customer service with acn is the worst i have ever experienced. Forget about ever being able to talk to a real person. The acn video phone service is terrible. Constant dropped calls, and reception quality very poor. It is next to impossible to speak with a live person at acn. When you call you are routed all over the place on their answering service. You will finally give up. I stopped paying and waited for them to call me. I paid them the $84 they claimed was outstanding, complete with a letter advising that the service is to be terminated. Acn advised the service was terminated, and now they are invoicing me again. Once again, you can't talk to a real person. Absolutely the worst customer service that i have ever experience.