HAVENT' RECEIVED EMAIL AND WAS ANXIOUS TO SEND IN MY MACHINE. sO NOW I HAVE TO CALL AGAIN. I THINK EMAIL SHOULD BE SENT IMMEDIATELY AFTER CALL. NOT WAIT FOR ANOTHER DEPT. PLEASE CONSIDER DISCOUNT ON MY FILTER CLEANING. IF YOU MAKE A MINIMUM FOR COMMENTS PEOPLE WILL JUST STOP AND NOT FILL IT IN OR DELETE. i THINK THIS SHOULD BE CONSIDERED. i ALSO THINK THE PRICE FOR SHIPPING OF THE PH 11 WATER PACKETS IS WAY TOO EXPENSIVE. ITS RIDICULOUS TO SPEND THAT. iF I KNEW THAT I LIKELY WOULDN'T GET MACHINE BECAUSE OF MAITENANCE COSTS. ALSO IT SHOULD BE ALLOWED TO PUT THE PRODUCTS ORDERED IN THE SAME BOX AS THE FILTER SERVICE WITH SOME EFFORT OF THE COMPANY. EVEN IF IT'S IN ANOTHER DEPT. KEEP SOME SUPPLY THERE. THE PRODUCT IS GOING TO THE SAME ADDRESS AND HELP SAVE THE CONSUMER SHIPPING VS FRUSTRATION THAT I READ ONLINE AND HAVE MYSELF.