27 Aug, 2021 → by ClaimboUser130864
Vehicle returned and worse condition than left

1

Took my 2015 Jeep Grand Cherokee in for tire roation/balance and pre safety trip inspection. Upon receiving the vehicle back the air bag sensor now is continually lit. Contacted the business the next day when they were open to explain the situation and look for options to remedy the situation. Kent at the Layton, UT store was not willing to allow me to take the vehicle back in for a look over or willing to try and resolve the situation. Instead broke professionalism to try and give me love advice rather than address my issue. Kent did not listen to my issues and kept trying to talk over me. Kent was listening to speak and not listening to listen. Very rude and spoke to me like an uneducated minor trying to push me into doing my own diagnostics and troubleshoot as if I knew how to do his job. Rude and very defensive over me trying to find a resolution so something that was clearly not an issue before taking the vehicle in
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