Despite having called twice to Yes Care on two separate occasions, Yes Care advocates failed to get back to me on the solution of connectivity issue as well. They even charged me for a fee which I was not able to even get connected to its Super 48 package. When lodging the complaint, all they could do was issuing report number. The customer service at their store in QueensBay Mall was equivalent a disaster when one of their advocates actually encouraged us when we responded that we will file a report to Consumer Affair office (CAP). When asked for manager in charge, they claimed there was no one of authority there in the outlet. Sent out a long complaint to their Yes Care, would like to see how they will be responding, before escalating it further to YTL Communications. Kaelvin