I have been a customer for 14 years & never been late. This month when paying online, I made a typo & the transmission did not go thru. I noticed on my own when checking my bank balance. I called Provident to inform them there was a problem & to make good on it. They are charging a late fee & an NSF fee even thought the funds were there. I explained how sorry I was, that I am caring for my father who is dying & just adopted 3 foster children. Due to extra stresses I made a human error. Do you think they would wave the fee's for me ... Absolutely not ... even after talking to a supervisor. They were not only NOT helpful but absolutely RUDE about it. I told them that in this economy they ought to be a little nicer to their good customers ... at least I am paying. I am really angry. The real kicker is that I used to work in the mortgage industry and funded many loans thru this horrific company and they can't wave 1 late fee for a customer who's never been late in 14 XXXXing years...GREEDY ###!