My Ca. Drivers License expired. I called to make an appt. I was given an appt. at the Pasadena D.M.V. I live in Crestline, Ca. Yet chose to go to this office as my oldest son needed a new license and I was at his home caring for him as he was ill. He chose to get a federally non compliant Drivers License his had been lost. He had no quams. I needed to get a federally compliant Real Id. After I took my Test and passed that day. July 19 2018 I was directed to make a payment to receive my new License. I was then told that I did not meet the requirements for documentation at that time, Federally approved Real Id. I was given a complete list of what exactly was accepted as proof of identity and residency, then I was given a temporary Drivers license. Which would expire six weeks past the time of issue. At which time I should be able to acquire all necessary documents to then attain a Real Federally compliant Drivers License. This took some time. However, I returned on the exact day in which it would expire. With all of the documents required of me. I was told that they were not acceptable and did not prove anything. These required documents were on the list that they themselves had given me. Such as a copy of my Federal Income tax return, already filed. I also was told that I needed to take another written exam, which I did and passed again. I also was told I need to pay for my Drivers License renewal again. That I had only paid for my temporary. So again, I paid. I was talked down to yelled at, then refused any further solution as to my recieving my Drivers Licence. I was told by the supervisor to gather my documents and leave the office. Then she instructed for security to call local law enforcement as I had not gotten my documents picked up off of the counter quickly enough. I left as my son whom was with me had finished with his appt. Was waiting in the car for me as he was not well. less than 2 months later, My son passed. I found it very difficult to return to the pasadena office where I had been treated so badly. I did however, need my issue resolved. Still due, I have sent a letter to the director of the dmv sacramento registered mail. asking for help. No response. I am a taxpaying American citizen who is fed up with the lack of ability to follow simple instructions on your part, When I went to a different dmv office I was treated a little better. That is to say when I inquired as to why I still have not received my Federally compliant real ca id in the mail as of yet. The clerk responded that I still had to take my written test. Before I would receive it in the mail. That I should hurry and do so. Before I lose the monies I have already paid for it. O.M.G. The D.M.V. Does not issue even a temporary if you do not pass the written HELLO!!! Where is it already? Perhaps I will have to let my attorney take the reigns as he has asked.