1 Jan, 2018 → by ClaimboUser542970
unable to write checks after 40 years of having the same account and a credit rating of 834 of

2

Tried to write a check Dec. 7th for $523.19 at TJMaxx. Was declined with a basket of goods after shopping for 2 hours and waiting 20 minutes in line to pay. Was embarrassed of course with all eyes on me at the check-out counter. They gave me the Certegy 800#. I called and was given a generic response of "could be routing #, could be ck #, could be ...". I have excellent credit and had a large balance in this account. Was told "that had nothing to do with it, they could not see my balance" anyway. Was told I would "be put on VIP status and though it was no guarantee my check would be accepted, it could help." Five days later had a check declined at Staples for $52. and change. Again, the common denominator was Certegy. They also "verify" checks for Staples. Invited both times to use another form of payment. Outrageous. Called again today after double checking my credit report for any irregularities and informed them my bank instructed me to demand a written explanation every time this happens as is my consumer right. Again, "this has nothing to do with you Mrs. Wallace, it is policy though we cannot tell you why your check was declined." "If you had bad credit we could tell you that." Again informed I would be "put on V.I.P. status though that was no guarantee"... blah, blah, blah. Ha. Ordered my "report" for the second time. And was invited once again by Certegy to use another form of payment. I said no. I want a paper trail for my accountant. This company arbitrarily and unashamedly causes embarrassment and makes their clients lose business. I will no longer shop at any company who uses them to decline my checks for no reason. A simple Google search shows they have a history of being fined 3.5 million dollars by the Federal Trade Commission for violating the Fair Credit Reporting Act and Furnisher Rule, the second largest fine ever recorded for a Fair Credit Reporting Act. Resolve my issue, I wish you would. I am 67 years old and have spent a lifetime in this community building a good reputation and working hard. This is humiliating and makes me leery of shopping. I will not be forced to use a credit card, or debit card for this very same account, because I want the cancelled checks. I should not have to be forced to charge, or pay cash. My check is legal tender. They should have no control over my life.
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