Signed up for a free 2-week trial membership, which I cancelled one week into the trial. The woman I spoke to on phone last week told me it was already cancelled. She confirmed it was, and assured me nothing further was needed. This morning I discovered Ancestry charged my account for a month service w/taxes anyway. I called to complain. The man cancelled my subscription again, and told me if I wanted to complain I would need to write to Orem, Utah. He couldn't take it over the phone. I also didn't care for the service - it was difficult to use, and after one week of inputting my family tree, it became wiped out through nothing I did. It also didn't link my ancestral lines like some other genealogy sites do.