I only had a negative experience with all sorts of customer service I tried to address my issues. I am not really good at arguing with people, especially when it comes to buying and selling and defending my own rights. This shop was the exception. The matter was about the incorrect order and the operator took me step by step and figured out where it all gone wrong. Turned out that I ordered wrong size jacket. The operator went ahead and helped me replacing the order for no charge while explaining how to perform a return and exchange.