I ordered 2 single tickets on Aug 13 under order reference number 541999 for FC Barcelona vs Real Sociedad 15/08/2021. They never delivered any ticket and until last minute, I had been trying to reach the company by email as well as phone and they didn't even respond. I was staying in "Upper Diagnal Hotel" in Barcelona where i was contacting reception for any delivery as well as checking my emails as well with a hope that tickets will be delivered. Finally, before 10 minutes of match schedule, i contacted reception and they advised me to book new tickets. I booked new tickets at double price and now i want all my money to be refunded with compensation. The total amount they charges is €158.