I was having an account with virgin active which was handed over to MBD credit solutions. we made arrangements to make payments on a monthly basis and we did so. on the last month that we were going make the payment, we by mistake made the wrong payment to their account instead of making that certain payment for the car, thus they were overpaid by a few thousands. we then made them aware and they emailed us a letter for reimbursement in which they were going to deduct a final payment and give us back what we over paid. we, on the 5th August 2010 emailed them all necessary documents to make this possible and they told us to wait for 14 working days and we will be reimbursed. after 14 days, we made the query and not only were we not helped but the lady we spoke to whom i know the name was very rude and impolite towards us. it is now the 1st september and we still have not receieved our money. we have all the ff up emails and documntations needed to prove our case...we still waiting...not only that but they want to underpay us way less then the initial amount they should be paying back