I bought two items from www.shopbop.com and had to return one item due to incorrect size. Customer service rep said that they were not able to send me a replacement and offered a refund and I agreed. That was better than nothing. I paid for the return shipping and sent the incorrect item back. I waited patiently and I still am! It is now over a month and still no sign of my money! I can't contact anyone from customer service because they simply don't reply and I'm very unhappy with this situation. Shopbop is nothing but Chinese scam site, they should be out of business for scamming innocent people!