25 Nov, 2019 → by ClaimboUser756979
the product is still under warranty and you want to still charge me
*SOLVED

4

I bought the Mobicel Astro in July 2019 and the beginning of November it refused to switch on I return it to Pep cell where I bought it and now I receive an SMS to pay R 641.00 for the repairs, however I only paid 400 for the phone. and if I reject the repairs I still need to pay 250.00. What a rip off, this is day light robbery, When I called they told me the phone has liquid damage. The phone was never dropped in water, then they tel l me it could be stream or left in my pocket and the heat would cause liquid damage. So now that I refused to pay for the repair they are now sending it back to pep cell without it being repair. So disappoint with this company. and the worse apart was, the agent I spoke t on the 25/11/2019 around 12:05 who laughed at me when I complained. She felt that my complained was a joke. Mobicel your company is a joke for ripping off people like this. SO DISAPPOINTED, Mrs Naick, ref no.: 298275
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