THE ONE PLUS WEBSITE IS A SCAM!! - DO NOT BUY FROM ONE PLUS UNDER ANY CIRCUMSTANCES!!! YOU WILL LOSE YOUR MONEY AND YOU WILL NOT GET WHAT YOU PAID THEM FOR. I paid for my order a month ago, I did not receive my order and the tracking shows the order was not delivered. One plus refuses to help me in any way. One plus refuses to give me my money back for an order which the tracking shows I did not receive. For an entire month, every single agent I speak with tells me a different set of lies. One plus is telling me that it is not their responsibility to refund me for an order I paid them for which I did not receive. One plus is telling me I have to ask my local police department for my money back, but when I go to my local police department they say they have never heard anything so ridiculous. The consumer rights agency and the citizen's advice bureau all state that One plus is obligated to refund me as they are in breach of contract for failing to provide a service I paid them for but when I state this to them they say they do not care? I have even provided them with a police report on the issue and they refuse to acknowledge it saying they don't care what the report says. How this company is allowed to trade is a mystery to me as they refuse to follow consumer laws and seem to think they are above the law and don't have to obey it. I suffer from mental health issues and every time I get upset on the telephone the agents will laugh at me then put the phone down. After I broke down in tears on a call I was told by (Jeff the account supervisor) that he was going to refund me and that I would never have to call one plus ever again. I never received my refund and when I call and ask to speak with this specific agent (Jeff the account supervisor) I am told a different lie every time... I have been told Jeff is on holiday, I have been told Jeff is sick, I have been told Jeff is dead, I have been told Jeff doesn't work for one plus anymore... Every agent tells me a different lie. Oneplus has destroyed a whole month of my life and I fear they are going destroy my Christmas also. PLEASE DO NOT BUY FROM ONE PLUS UNDER ANY CIRCUMSTANCES BECAUSE IF THERE IS A PROBLEM THEY WILL REFUSE TO HELP YOU IN ANY WAY BUT THEY WILL OBLIGE IN WASTING AS MUCH OF YOUR TIME AS THEY POSSIBLY CAN FOR MONTHS AND YOU WILL NEVER GET ANY HELP FROM THEM OR YOUR MONEY BACK