1 Jul, 2021 → by Copernicus
The item came out of order

I ordered bulky goods from them with delivery not to my home address, but to the carrier’s office. When I received a message that the goods had already been delivered and I could pick it up, it turned out that there were a lot of people in the office and I would not be able to properly unpack the package and check everything. I decided to take the parcel home, open it carefully and check its functionality. This was my main mistake, because the product was damaged, when I turned it on, it turned out that it did not work. I immediately contacted the sellers, described the situation and asked for help to solve the problem. I was told that in the near future they would contact me and help me get compensation. A few days later, no one contacted me, and when I called back the technical support service, it turned out that my previous application was not even registered!!! This is probably the fault of an incompetent employee, but I spent a lot of time trying to figure out the problem. It’s good that the goods were fully insured and the insurance company, having clarified all the questions, returned the money to me. Now I’ll think whether it is worth ordering something from this online store.

1 vote

Comments
Made a purchase there. And waited for it to be sent. it never happened. When I started to find out what the problem was, the service team told me that they didn't have information about my order because it probably SEEMED to me that I made it. WHAT???
Chef Bryce | July 21, 2021 | Reply
0 votes
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