The customer service representative I spoke with was helpful and articulate. I shall await a resolution to the problem Im having with food quality and customer service from my local KFC, in Coventry Rhode Island. On weekends when Manager who said her name was Hope. Always a problem with food and service. I never get what I pay for. Clearly customer satisfaction is not in Hopes job description. Sad how one apple can spoil the bunch. Best to have her removed, this is the 3rd Sunday in a row I ordered spicy chicken sandwich and received to chicken nuggets instead. Fries mixed with pop corn chicken and no extra sauces when I asked for and paid extra. User's recommendation: Don’t be afraid to call the service center to request help with poor food and service.