14 Jun, 2019 → by ClaimboUser519094
the delivery is late, the order is incorrect and the special instructions are not followed
1
Hi Shakey's, We are not happy! We ordered pizza from you for a birthday celebration, but the order was LATE! We are on a very strict schedule and was expecting to start our party at 11:00 PM. We thought that the pizza will arrive at 10:41 PM but it arrived 11:20 PM!! The order was late and was incomplete! We asked for EXTRA hot sauce but we received EIGHT PCS of hot sauce for EIGHT PIZZAS!! The order was incorrect because we ordered Garden Fresh for our vegetarian client but it was all Hawaiian! I emailed a complaint but there was no response. I called your support and was promised a callback but there is no one calling. WE ARE NOT HAPPY ABOUT YOUR SERVICE AND WE DEMAND A COMPENSATION. I have attached the receipt or the orders, take a look at it. This is not how proper customer service is being done.