I ordered propane this morning, for the first time with this company, as we used to be with Canwest. I was told by the very rude man answering the phone, that I should have called when we were at 30%... with Canwest you call at 5%... I said to him, he said well we are not Canwest.. I said well we are now on Empty and my daughter is up there in the cold, it is below 60 degrees in the house, can you please come today... he laughed first and then said, we will try... when I got home from work, still no propane.. I called them again, spoke to the same rude man, he said it should be there by the end of the day... well at 7:30 pm I called the 1-877 number spoke now to a women, who by the way was even ruder than the man I spoke to earlier... I had never had a problem ordering from Canwest, but because MY name is not on the account, they would not tell me if they will deliver it... I said to the girl, so you can not tell me if it will be delivered tomorrow or not? she said NO.. we will tell you nothing... finally after listening to her rant in rudeness.. I said thank you for being so rude to me... she actually said you are welcome... WTF? I have never been treated so disrespectfully... it is so disgusting.