I actually called in to cancel there services because they were too expensive. The rep I spoke with was VERY pushy trying to get me to keep them or lower my payments. When continued to refuse, he became condescending and rude and at one point told me he was going to place me on hold because I wouldn't let him say what he had to say. He placed me on hold without my permission so I hung up to call back. While on hold he called me back STILL being rude saying my services were canceled. At this point I just wanted to complain on him (he refused to give me his name), so I called back and waited another 20mins to go through the same with another rep name "Joe" who laughed at me, cut me off and kept saying "you're canceled", I lost it...THIS COMPANY DOES NOT VALUE THE CUSTOMER. DO NOT WAIST YOUR TIME OR MONEY WITH THEM OR YOU WILL BE SORRY!!!