The 100% Ticket Guarantee is total bull$#*!! I called and was told by the customer service rep that the tickets were guaranteed, so I bought two tix to the Stanley Cup Finals for Game 3. Guess what, now there is a problem with my order and now I get "sorry sir this rarely happens". So the site should say something like "100% Ticket Guarantee Most of the Time". This is after I called twice trying to get my tracking # and was told "you will have an email with the tracking # tomorrow". So I had to call them to learn I was SOL on my tix. The BBB shall hear from me about this company.