I went to Liberty Tax Service, Leavenworth KS, in 2014 to file for my 2013 & 2014 taxes. The filing fees were $300.00 per year. The tax preparer did not inform me that as a military spouse I did not have to pay state taxes to the state I was working in, therefore, I should have gotten the total amount withheld by the state, instead I only received 1/4th of what I was owed. That is not the saddest part, they have no record of my 2013 or 2014 returns. They have told me they can not find any files on me. Me and my husband received letters from the IRS stating they never received our 2014 tax return however, Liberty showed me a screen shot reflecting the IRS did receive my return but would not print off a copy for me. They also stated in a letter that my 2014 GA state taxes were filed, however the GA Department of Revenue has no record of having received my return. I have asked for copies of my documents submitted for my 2014 taxes, they can not find them. They kept the original documents, I have no copies. Bottom line, Liberty TAX service in Leavenworth, KS has screwed me in so many different ways! The IRS charges $50.00 to obtain a duplicate of a return, which is just more money out of my pocket for their mistakes. Liberty Tax Services has violated Federal Law in not maintaining copies of returns for seven years. Their accuracy guarantee is a "JOKE". This company needs to be shut down, they have no idea how to advise people, prepare taxes without making mistakes and costing tax payers more and more money for their alleged "expertise". I am sure I am just one of many that has had issues with this company, and they want me to trust them to complete an amendment on their mistakes and lies. Liberty Tax Services has no idea on how to process taxes, all they are doing is scamming people out of money, because of course they would not give me a refund for the fees I paid to have my taxes prepared. Such a costly and sad experience for me, something has to be done so this does not happen to someone else! Furthermore, they threatened to call the police on me because I was pointing out all their mistakes and for having more knowledge than they have. Not only do they have no knowledge about how to complete tax returns, they use threating scar tactics to intimidate their customers.