I was originally having an issue with my balance not updating properly. When I tried to contact customer service by making a support ticket, I was getting an error message saying the login information i was using was incorrect despite having just logged into the account. I do not underestand how my login works to get me into my account but it does not work to start a support ticket. All I really want is to understand why the emails and balance isn't updating correctly. Also, why is there no customer service number?