The customer service is simply awful. I purchased a springer fork and they shipped it without the part that connects the springer rods to the top of the fork. No biggie, I asked them to sent that part ASAP as I was waiting to mock up my bike and now would have to wait due to their error. I got a response on Memorial day that they would look into it "tomorrow" as it was a holiday...cool with me. The next day nothing so after 2 days I emailed again looking for a status and their reply was "They are still reviewing the case". huh? what case? I again asked them to ship ASAP as there's nothing to review and they messed up. I haven't even asked for a discount or anything I just want my part so I asked for info so I can contact a supervisor. The reply back was "Missing claims take about 3-5 business days to be completed" and no contact info for a supervisor. I tried calling their BS phone line...it hangs up on you at 10 min 15 sec...every time. No one EVER answers the line. Oh, and if you try to press 2 to have them call you back while keeping your place in line...don't bother, they won't call you back. 2 weeks and emails everyday to try and get resolution but they only reply every couple of days and still haven't made it right. Just stalling. I've had to have my CC company get involved. Complete nightmare. If you want to risk working with a vendor like this then you deserve what you'll get.