I do like both your software and support, but I think you can greatly improve the approval rate of your software, and cut down on support needed, by putting question marks throughout the software, when someone puts their pointer over the question mark, either a float, or popup tells the user, whether admin or a member, what that section does, and how to use it. Then everyone would be able to easily familiarize themselves with the software; which in turn, means happy customers. At the very least their should be two downloadable pdf's (one for admin, one for members) with screenshots throughout explaining how to use the software. Just my opinion, but your clients don't want to have to keep turning to support every time they are trying to do something, anymore than I'm sure you guys like spending your time answering support questions. Provide one or the other that I've described above, and I guarantee your testimonials will go through the roof, and you will have all kinds of clients becoming affiliates as well. Sincerely, Brian M. Ellsworth Date A Prepper Preparing for life, love, & liberty!