I ordered some items from venus, but decided to return everything. So three weeks ago i returned two products and haven't received a refund yet. I got a message stating that the return was approved and refund would be provided within 7-14 business days. Three weeks already passed and still nothing. The reason i returned the products was poor quality. This is a sign of disrespect with the customer. Venus customer service is unprofessional and beyond ridiculous. I'm very disappointed with this company. I want to warn other ladies about how dishonest venus is. Don't order anything from them and save your money.