On Sunday, August 11, 2019 I reserved and received confirmation for a wheel chair accessible van to pick up 4 people one of thos people are confined in a wheel chair. Our reservation was for 8:25AM-8:40AM to Washington DCA Airport, our flight to Ft, Lauderdale, Florida 10:35AM. The van did not show up nor did Super Shuttle call me to inform us that they was not going to be a pickup. I called Super Shuttle at 8:45AM inquiring where is my ride? Then placed on hold for 40 mnutes. In turn, I called Uber and paid $35.00 plus tip for the ride to Washington DCA and barely made the flight. Todate, I had not received an apology nor an offer of refund. I would appreciate you refunding me the ride fare that we did not receive. wh