I cancelled my accommodation on 8th October. I was told my service fee refund would take 14 days. I never received. When I followed up, I was told it would take another 5 days. I still haven't received. I keep sending emails over and over again and no refund. The reservation number is RES-03730 for a booking in Hawaii. I am travelling from Australia. I only want my service fee refunded as they guarantee on the booking. I received a full refund from the property owners the next day. Please help! Kind regards Andrea Goff