Ordered a very nice kitchen faucet, waited several weeks for it as it was explained to me they inspect the faucet before resending after getting it from the suppliers warehouse. Received it ,because it was poorly repacked the hoses were loose in the box scratching the faucet. They asked for pictures which I sent, they sent a return label which shipped it to their supplier about 10 towns away from according to tracking had it within 2 days of my shipping it. Called to ask when the refund would be coming and was told it takes about 24 days for the process of inspection and they getting confirmation of the damage from the supplier, WHAT? 24 days that was not reasonable as it should take no more then a week. Waited a week , they supposedly had no report on it and would not call the supplier, decided they were delaying for some odd reason and put in a dispute with my CC. SURPRISE! I received an email from them quickly saying that the supplier said there was no damage....Hmmm less then 24 days so obviously there is some benefit to them holding on to my money, maybe this is a way for them to keep afloat who knows. Resent pictures and of course no response from them which is OK because the Credit card company has them also which proves the damage was there. Googled KBauthority and the reviews were awful, 3.5 stars on the Better Business Bureaus site and every site with ratings has the same complaint about damaged goods coming to customers which leads me to believe they might be trying to push previous returns on customers or maybe they get a great price on them sending them out hoping customers will keep them or go through the return process getting the same message that the "Supplier" said there was no damage. Anyway you look at it is not an honest way of doing business and I HIGHLY, STRONGLY SUGGEST NEVER DOING BUSINESS WITH THEM NO MATTER HOW GOOD THEIR PRICES LOOK! Stay far away from them!