Loyal 6 year customer that got transfered and cancelled service only to be told that the contract was auto-renewed weeks earlier and credit would be trashed if didn't pay for a full year of no service. This is how they treal a loyal customer - they violate someone who hired them to protect themselves from being violated. I called Kevin Allen, who was referred by the BBB and he did not calm the situation. Rather, he questioned my integrity, belittled me and actually encouraged me to do what I am doing now. So SDS, that is what I am doing - following the advice of your employee who is so stubborn and unethically rigid that to collect a few more months of income from a wronged customer, he is willing to blow countless thousands of future revenue. You may have fine print on your documents that makes what you do legal, but you will not grow your company if you keep acting is such unethical ways and hiring employees that not only follow your business plan - but relish in it.