TO: SAFESOUND: I PLACED AN ONLINE ORDER FOR ONE (1) SAFESOUND PERSONAL ALARM FOR MY DISABLED SON NEEDING AN EMERGENCY COMMUNICATION UNIT. I PAID WITH MY CREDIT CARD, HOWEVER, INSTEAD OF MY ORDER OF ONE ALARM, I RECEIVED FIVE(5) ALARMS COSTING OVER $100.00. I HAVE CALLED SAFESOUND MANY TIMES FOR ASSISTANCE IN RETURNING ALL FIVE ALARMS FOR A FULL REFUND WITH NO SUCCESS OR RESPONSE. SAFESOUND HAS BEEN REPORTED TO THE LOCAL AND NATIONAL BETTER BUSINESS BUREAUS BY ME AND MANY OTHER CHEATED BUYERS. I AM STILL AWAITING FOR MANY MONTHS SAFESOUND'S RESPONSE. I AM A WIDOW AND CAREGIVER FOR MY DISABLED ADULT SON NEEDING A PERSONAL ALARM. WE LIVE ON A LOW SOCIAL SECURITY INCOME AND CANNOT AFFORD THE LOSS OF ONE $CENT. YOUR RESPONSE AND ASSISTANCE IN RESOLVING THIS EXTREMELY POOR CUSTOMER SERVICE ISSUE WOULD BE GREATLY APPRECIATED. THANK YOU IN ADVANCE FOR YOUR HELP AS I AM OVERDRAWN FOR $100.00+ ON MY ACCOUNT. CHRISTOPHER AND PATRICIA CURCIJA. H-407-688-****, C-407-402-****, 113 BELGIAN WAY, SANFORD, FL 32773. EMAIL-TRISHCURCIJA@***.COM. P.S. IT IS OBVIOUS SAFESOUND HAS ONGOING SERIOUS AND FRAUDULENT CUSTOMER SERVICE PROBLEMS TO HAVE CREATED SUCH AN ORGANIZED ONLINE CUSTOMER'S REVIEW APPEARING TO ADMIT AND EXPECT PROBLEMS. IT IS MY FEAR THAT ONCE I RETURN THE ALARMS FOR A REFUND, I WILL NOT RECEIVE IT. SINCERELY, PATRICIA CURCIJA