Totally rubbish service, Never use them. Save some money you can use the money you spend to take the policy ti repair your car when it breaks down. I took a policy which covers engine works, last week my car got problem with EGR valve and when I rang Warranty Wise and told them about it the lady said yes my policy covers for the repair so I need to take it to a VAT registered repair center and ask them to give a call back so they can start the paper work. When the repair center contacted them Warranty wise declined the claim as even though in diagnostics it clearly says got problem with EGR valve but don't fails in emission test, to which by their terms and condition it has to fail. Even the mechanic from the garage called and argued with Warrant Wise that it is not necessary that if there is a problem with EGR valve the car should fail in emission test but Warranty Wise didn't excepted it. Even mechanic is agreed with me that they are deliberately doing this to avoid the claim. Now I emailed to Customer Service and mentioned that I need a reply soon as I need my car back so that I can go back to work coming Monday. But they never bother to reply me back. The repair center agreed to give me a letter saying that its not necessary to fail in emission if it got problem with EGR valve and if I don't get a reply by Monday will start legal proceeding. I don't know how they got 95% positive feedback from customer, might be from their own staff...