We got our arrangement, melted, ROTTEN STRAWBERRIES, look like someone puked on it! When we complained they said they would send a replacement the next day. Of course that was after my husbands birthday then and we waited all day and NOTHING! When we called we were told the truck broke down and now it would be the next day shortly after 10 a.m.... Well at 2 p.m. I called and was told it was ready and would be out on the next possible delivery but he had 6 others to do???? Seriously? When I told them considering the circumstances I should have been the 1st delivery today they agreed but said they would get it out right away. Well I am still waiting hours later... Well 3:30 p.m. They finally arrived with me having to chase after him to ask where the strawberries were! What a Joke! DO NOT ORDER FROM THE BRUNSWICK OHIO STORE!