Horrible customer service. Had I not had a need to contact customer service, everything would have been fine with the order. Good product and good price. However, once I found out how long it would take to receive my item, I called their customer service to see if I could cancel the order. I was told they cancelled the order. Since I was told that the order was cancelled, I bought another appliance locally. Then the item I ordered from them showed up weeks later and I have no recourse. They deny ever telling me it was cancelled. They will charge over $300 for me to return ship it. Its a $300 lesson to have their customer service tell me one thing, and not follow through with it. Would not have purchased locally had I known they would not cancel.