They said they were unable to verify me using my cell phone number or email (both of which I have had for a long time and are used by EVERYONE ELSE with no problem). Then, they proceeded to ask questions about accounts from over a decade agao and the "monthly payments" .. I no longer have these accounts active and do not keep records from that longf ago, so these kinds of questions are just WRONG to be asking for ID ... the did not ask about anything current - they focused on financial records from my ancienat past that I have no idea what the answers are ... finally had ot give up! They are totally out of their f ing minds over there! User's recommendation: RUN ... do not walk away from this company - run away as fast as you can.