I supposed to return Gigi Embellished Pointed Toe F initially (by mail), but then I realized that I returned Manolo Blahnik Hangisi Satin Flats instead of Gigi Embellished because Gigi Embellished were still in my closet. Apparently, Bloomingdale's warehouse did not verify my returned item (or they just did not notify me on purpose, because they sent me an email one time about another incorrect return, but I did return the right item). I understand that I should be responsible to send the correct item, but if Bloomingdale can do their job correctly, there would not have this issue. So I contacted the customer service, and I returned Gigi Embellished immediately as they requested. They said the warehouse could not found my Manolo Blahnik Hangisi Satin Flats, and promised would give me the compensation. But I have been waiting for their response about my compensation like months, and I contacted them around 6, 7 times, and they just kept saying the internal team was still reviewing me case. Then, later when I sent emails again, I just never heard back from them. I feel more angry is that when I provided my case number and tried to live chat with the customer service today, the lady could not find my case number !!! Bloomingdale deleted my case??!! This is unbelievable. As a such big company, it is so ashamed for them to be so irresponsible! I do not know where I can search for help and get my compensation, and from now on, I just need to alert myself be careful that I return something every time. Ariel