The website says that if I am unsatisfied I can get a full refund. I am unsatisfied . The items didn't fit and I requested a refund the day the items were received. To date I've sent five emails requesting a refund and I've been getting the runaround. They've offered an exchange or store credit, but all I want is a refund. I would never recommend doing business with this company. They don't have any intention of returning my money. The shape ware doesn't fit and I don't have any need for the items. I am very unhappy with the customer service, they respond to my emails saying they are willing to help me but they don't follow up and I still have the items that I can not use.